Shipping policy
Free Shipping
We offer free shipping on every order across Australia and to the international destinations available at checkout.
Processing and Delivery
Orders are generally processed within 1–3 business days.
Our estimated delivery timeframe is 8–14 business days. Delivery estimates are provided as a guide and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, customs processing, public holidays and high-volume periods.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Please allow 2–4 business days for the first tracking update to appear.
Address Changes
Please check your name, delivery address and contact details carefully before completing your order.
If you notice an error, contact us as soon as possible at letstalk@wondermindskids.com with the subject line “URGENT – Address Change”.
If the order has not yet been dispatched, we will do our best to update the address. Once an order has been dispatched, we may be unable to change or redirect it.
If an order is returned because the address supplied at checkout was incorrect, incomplete or inaccessible, please contact us. We will review the circumstances and explain the available options. Additional delivery charges may apply where permitted by law.
Tracking Your Order
Tracking information may take 2–4 business days to update after dispatch.
Occasional gaps between tracking scans are normal and do not necessarily mean that the parcel has stopped moving. If your tracking has not updated for an extended period, please contact us and we will help investigate with the shipping carrier.
Delayed Orders
While most orders arrive within the estimated timeframe, occasional delays can happen.
If your order has not arrived within 14 business days after dispatch, please contact us at letstalk@wondermindskids.com with your order number. We will review the tracking information and, where appropriate, open an investigation with the carrier.
Lost or Damaged Orders
If your order appears to be lost in transit or arrives damaged, contact us as soon as reasonably possible.
For damaged deliveries, please include:
- your order number;
- clear photographs of the product;
- photographs of the external packaging and shipping label; and
- a brief description of the damage.
We will assess the circumstances and work with you toward an appropriate solution, which may include a replacement, refund or another remedy where applicable.
Marked as Delivered but Not Received
If tracking shows that your order was delivered but you cannot locate it, please:
- Check around the delivery location and any safe places.
- Ask household members, neighbours, reception staff or building management.
- Check the tracking information for delivery notes or photographs.
- Contact the shipping carrier for delivery confirmation.
If the parcel still cannot be located, contact us at letstalk@wondermindskids.com. We will assist with the carrier investigation and review the available resolution based on the circumstances.
International Deliveries
International delivery times can be affected by local customs processing, public holidays and destination-country carrier networks. These circumstances may cause delivery to take longer than the estimated timeframe.
Consumer Rights
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies that cannot legally be excluded, restricted or modified, including rights available under the Australian Consumer Law.
Contact Us
If you need help with your delivery, contact us at:
Email: letstalk@wondermindskids.com
Support hours: Monday to Friday, 9:00 am to 6:00 pm AEST