Tracked delivery, wherever you are.

How long does delivery take?

Shipping times usually takes 1–3 day processing + 8–14 day delivery. All orders include a tracking number so you can follow your parcel every step of the way.

Do you ship internationally?

Yes — we ship to over 40 countries worldwide. 

Is tracking included?

Every order is sent with tracked shipping at no extra cost. You'll receive an email with your tracking number as soon as your order is dispatched.

Do I need to be home to receive my delivery?

Most carriers will leave your parcel in a safe place if you're not home. You can also add delivery instructions at checkout.

Changed your mind? No problem — return any item, hassle-free.

What is your returns policy?

We offer 30 days from the date of delivery to initiate a return. Items must be in their original condition with all packaging and parts included. Simply contact us at letstalk@wondermindskids.com to get started.

How do I start a return?

Email us at letstalk@wondermindskids.com with your order number and the item(s) you wish to return. 

How long does a refund take?

Once we receive and inspect your return, we process your refund within 3–5 business days. The credit will appear back on your original payment method within 5–10 business days depending on your bank.

Are return shipping costs covered?

If the item is faulty, damaged, or significantly different from what you ordered, we'll cover return shipping. For change-of-mind returns, the return postage cost is the responsibility of the buyer.

Shop with confidence. Your information is protected at every step.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Afterpay. All payments are processed through Shopify's encrypted payment infrastructure.

Is my personal information protected?

Yes. We use 256-bit SSL encryption for all transactions. We never store your credit card details — all payment data is handled directly by our certified payment processors.

What is your privacy policy?

We take your privacy seriously. We collect only the information needed to process your order and improve your experience. We never sell or share your data with third parties for marketing purposes. Read our full Privacy Policy here.

Is Afterpay available?

Yes — Afterpay is available for Australian customers at checkout. Split your purchase into 4 interest-free fortnightly payments with no hidden fees when you pay on time.

Real people, real help — we're here for you before and after your purchase.

How can I reach you?

The fastest way is email: letstalk@wondermindskids.com. We aim to respond within one business day, often much sooner.

What are your support hours?

Our team is available Monday to Friday, 9am–5pm AEST. We respond to all emails in the order they're received. Urgent queries about orders are prioritised.

I have a question about a specific product — can you help?

Absolutely. We know our products inside out. If you're unsure whether a toy is right for your child's age, developmental stage, or needs, email us before you buy — we'll give you an honest recommendation.

Do you offer gift wrapping?

Gift wrapping is not currently available, but all orders ship in clean, presentable packaging suitable for gifting. We can include a handwritten note at no extra charge — just add the details in your order notes at checkout.

How do I track my order?

Once your order is dispatched, you'll receive an email with a tracking link. You can also track your order here at any time using your order number.