Your Questions, Answered
We believe in being upfront about everything, so you can shop with absolute confidence.
Free shipping on orders $99+
Australia-wide. $10.95 shipping below $99.
How long does delivery take?
Shipping usually takes 1–3 business days for processing plus 8–14 business days for delivery. All orders include a tracking number so you can follow your parcel every step of the way.
Where do you ship?
Australia-wide only. We currently deliver within Australia.
Is tracking included?
Every order is sent with tracked shipping at no extra cost. You'll receive an email with your tracking number as soon as your order is dispatched.
Do I need to be home to receive my delivery?
Most carriers will leave your parcel in a safe place if you're not home. You can also add delivery instructions at checkout.
14-Day Easy Returns
Eligible unused items can be returned within 14 days of delivery, subject to our Returns & Refunds Policy.
What is your returns policy?
Eligible unused items can be returned within 14 days of delivery. Items must be in their original condition, with all packaging and parts included. Certain items, including opened teethers and bath toys, gift cards, digital products and final-sale items, are excluded from change-of-mind returns. For full details, please see our Returns & Refunds Policy. Your Australian Consumer Law rights are not affected.
How do I start a return?
Email us at letstalk@wondermindskids.com with your order number and the item(s) you wish to return. We'll guide you through the next steps within 1–2 business days.
How long does a refund take?
Once we receive and inspect your eligible return, we process your refund within 5 business days. Please allow an additional 3–10 business days for your payment provider to reflect the refund in your account.
Are return shipping costs covered?
For change-of-mind returns, return postage is the customer's responsibility. For faulty, damaged or incorrect items, we'll cover reasonable return postage where required under Australian Consumer Law.
Secure Checkout
Shop with confidence. Your information is protected at every step.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, Bancontact, UnionPay and Wero. All payments are processed through Shopify's encrypted payment infrastructure.
Is my personal information protected?
Yes. We use 256-bit SSL encryption for all transactions. We never store your credit card details — all payment data is handled directly by our certified payment processors.
What is your privacy policy?
We take your privacy seriously. We collect only the information needed to process your order and improve your experience. We never sell or share your data with third parties for marketing purposes. Read our full Privacy Policy here.
Top-Notch Support
Real people, real help — we're here for you before and after your purchase.
How can I reach you?
The fastest way is email: letstalk@wondermindskids.com. We aim to respond within 1–2 business days, Monday to Friday, excluding public holidays.
What are your support hours?
Our team is available Monday to Friday, 9am–6pm AEST. We respond to all emails in the order they're received. Urgent queries about orders are prioritised.
I have a question about a specific product — can you help?
Absolutely. We know our products inside out. If you're unsure whether a toy is right for your child's age, developmental stage, or needs, email us before you buy — we'll give you an honest recommendation.
How do I track my order?
Once your order is dispatched, you'll receive an email with a tracking link. You can also track your order here at any time using your order number.
Still have questions? Email us — we aim to respond within 1–2 business days.
